Frequently Asked Questions

 

Map Location: Latakia, Syria
#FoundOnEchosec

What is Echosec?

Echosec is a location-first search platform that turns billions of social media posts into hyperlocal intelligence for use in retail, branding, marketing, journalism, and corporate security.

Why are people using Echosec?

Businesses use Echosec to better understand their customers and competitors, and get valuable insights into their brand. Journalists and security teams use the platform to gain actionable intelligence about real-time events as they unfold.

How do I get started with Echosec?

  1. Go to: app.echosec.net
  2. Follow the instructions to create your account.
  3. Follow the billing instructions.
  4. Start Searching!
  5. For even more data, use Echosec Social Sign-in to connect your Twitter and Facebook accounts.

Please let us know if you run into any problems with this process

How much does Echosec cost?

Echosec Pro ranges from $349 per user per month billed annually, or $500 per user per month billed monthly.

Looking for Echosec Enterprise?
Learn more here.

Is there a user guide I can access?

Yes! The user guide for Echosec Pro is available here: https://www.echosec.net/pro-user-guide/

Do you offer an API endpoint for your data?

We don’t offer a public API at this time. Please contact us directly if you require access to an API.

Can I get a free subscription of Echosec Pro?

We have a certain amount of subscriptions to Echosec Pro that are set aside for non-profit organizations and other similar use cases.
Think your organization would benefit from Echosec? So do we! Check out our outreach page for more information.

How does the technology work?

At its core, Echosec is a web application that leverages location-based data to search for social media and other open source information.

The base technology relies on a healthy mix of API requests directly to social media networks, as well as to third party information repositories.

In less than a second, our service is capable of contacting all of the services we tap into, aggregating and normalizing their response. For Enterprise the system scans for alerts and priority keywords and forward notifications directly to our customers. The composite results are live streamed to our connected end user for digestion in both the Pro and Enterprise versions.

Echosec’s concern with international privacy legislation and system reliability has led to hosting our distributed data stores around the globe. This allows individuals worldwide to access information through Echosec in accordance with their local privacy laws.

Can you add <that new social media source the kids are using>?

Probably. We are looking to add new social media and open source data feeds all the time. Before we can add any feed, however, we have to make sure that is both publicly available and legal for us to obtain it.
Please contact us if you have a specific feed in mind.

Can you access private posts and accounts?

No, the results of a location search on Echosec only include publicly available and geo-tagged posts.
The results of a username search on Echosec also only includes the publicly available posts from the account.

At Echosec we believe in respecting the privacy of individuals. Our full privacy policy is available here: