Improve Guest Experience and Retention in a Competitive Market

Matty McCollBrand Reputation, Educational, Marketing

personalization-social-media

We expect hospitality businesses to know about, and react to the special milestones in our lives. Whether it’s a birthday, anniversary, or retirement, the ideal guest experience is highly personal. Using the right tools, here’s how to improve guest experience in the competitive hospitality market. As consumer expectations shift towards this level of service, so do hotel accommodations. The hotel … Read More

Building BC Firemap Plus: Mapping Wildfires using Open Data

Neil JohnstonEducational, Media

Wildfires-Public-Safety-map

Mapping Wildfires – British Columbia 2017 I’ve run head first into the internet connectivity divide; my parents, located north of Williams Lake near Soda Creek have been put under Evacuation Order – they do not have internet.  I, surrounded by connectivity, have discovered an evacuation order for their area at 8:00PM – it had been posted online at 2:09PM.  My … Read More

What is fake news? And how to spot it.

Paula HingleyEducational, Media, Uncategorized

What is Fake News? On June 1st, 1897, The New York Herald published an article claiming that famous American writer Mark Twain was “grievously ill and possibly dying.” The following day, Twain was quoted by The New York Journal as saying, “The report of my death was an exaggeration.” In those days, such rumours would have been called ‘untruths,’ ‘false … Read More

The Top 4 Ways a Social Media Map Can Help in a Disaster

Kira KirkEducational

social-media-geofencing

A Real-Time Social Media Map When disasters occur, we all want to help. A real-time social media map is one of the fastest ways to get emergency responders where they need to be. Since Echosec is a leader in location-based social media search and discovery, we thought we would share some actions our clients take in a disaster response scenario … Read More

Sentiment Analysis and Your Reputable Brand

Paula HingleyBrand Reputation, Educational, Marketing

 Human emotion is complex. It’s one of the seemingly few things that computers haven’t quite figured out how to navigate yet. So when we see a social media platform offering sentiment analysis as a feature, what does that really mean? Here at Echosec, we help organizations find and filter billions of social media posts every day. When we geofence a location … Read More

What Is Reddit? And Why Should You Care?

Paula HingleyEducational, Feeds

Reddit is one of the newest data sources found on Echosec. The brainchild of a couple of college roommates, Reddit is the 7th most visited website in the US and 22nd in the world. A whopping 500 million people log in each month. Users of the site (known as “Redditors”) appreciate the democratic nature of the site. Instead of organizing … Read More

What is Flickr All About? – Abandoned Places of the World

Paula HingleyEducational, Feeds

What is Flickr? Yahoo’s photo curating platform, after over a decade in operation, remains to be a favourite in the photographic community. (DMR Stats says) Flickr’s current user base sits around 122 million people in 63 countries. What is Flickr Good At? Enthusiasts of the popular site appreciate the ability to retain the original resolution of their photos, in contrast … Read More

Ten Things We Know – Social Media Privacy

EchosecEducational, General, Privacy

social-media-privacy

Principles for using live data, to build a better future.   The internet is continuously enhancing our ability to connect people and objects around the world. We can better understand these connections by visualizing them in different ways. One way of doing this is to organize these connections by location. This enables us to better leverage this big data. Social … Read More

Hunting for a signal in the noise – SOCMINT capabilities and integrating the unexpected

EchosecEducational, Journalism

Anika Torruella wrote an in-depth article for Jane’s International Defence Review. The article is called “Hunting for the signal in the noise” and discusses SOCMINT (social media intelligence) and its role in modern warfare. It will be available in the September edition of the magazine but if you are a subscriber to Jane’s you can already access the full article here: https://janes.ihs.com/Janes/Display/1780778 … Read More