8 Ways you Should be Using your Competitive Intelligence Software

Paula HingleyBrand Protection, OSINT

competitive-intelligence-social-media

What is Competitive Intelligence? Competitive intelligence is loosely defined as the process of gathering actionable information on your business’s competitive environment. If you run a business, or any aspect of a business, you are probably well aware that a business’s competitive environment is a vast and often unruly place. Therefore, the ‘process’ mentioned above can encompass many things. Essentially, competitive intelligence … Read More

How to Transform Your Event Security Process Using Social Media

EchosecEvent Monitoring

event-security-smartphone

Can you remember a time when people used to hold up lighters at concerts? Now all you see is cell phones in the air to catch the big moment and live stream to social media. Others spend half the time tweeting about the #keynote speaker they’re in the presence of, rather than watching what’s happening in front of them. It’s … Read More

5 Industries that Are Using Twitter Monitoring Tools to Get Ahead

Paula HingleyAsset Monitoring, Brand Protection, OSINT

social_listening

“I don’t believe in social media.” It’s a phrase we hear fairly often when we’re showing our platform at events across many industries. The pervasiveness of social media in recent years has left many people disdained and disgruntled. Whether or not you ‘like’ social media, you’re living under a behemoth rock if you still don’t ‘believe’ in it. It’s so … Read More

Maintain Brand Reputation During Black Friday with Social Monitoring

Paula HingleyBrand Protection, Event Monitoring

Social Media Black Friday

Black Friday has become one of the most dangerous days of the year in our consumption-crazed modern world. Type “Black Friday Mishaps” into Google and it quickly becomes clear that there are a multitude of security and safety risks associated with the event, and any incidents that happen on your retail property are going to affect your brand. Aside from … Read More

Increase Customer Engagement Using Location-Based Social Media

Paula HingleyBrand Protection

location-based-customer-engagement

Sifting through the ever-growing sea of apps, websites, and other technologies designed to improve your business can be overwhelming at times. Perhaps the most overwhelming array of tech is in the field of marketing and customer service. It’s recently become widely accepted that one of the most effective ways to grow your business is to increase customer engagement, and there … Read More

How Smart Marketers Use Geofencing In Their Campaigns

Karl SwannieBrand Protection

The Growth of Mar-Tech “Mar-tech” is one of the most popular new terms in the industry right now. There are tons of subcategories within the sphere of mar-tech, including ad technology, CRM platforms, cloud-based solutions, and, yes, geofencing. The idea of geofencing marketing is relatively new. However, leveraging geofencing in your mar-tech product suite could give your business the edge … Read More

What is VK and Why Should You Care?

Kira KirkGeneral, OSINT

VKontakte (VK) is ranked second globally for social networks, so why haven’t you heard of it? [Tweet this] If you ask Google ‘What is VK?’ very little comes up. The search results contain articles that often give conflicting information. Most of the links that return are out of date. To understand what VK is all about, we have to dig a bit … Read More

Improve Guest Experience and Retention in a Competitive Market

Matty McCollBrand Protection

personalization-social-media

We expect hospitality businesses to know about, and react to the special milestones in our lives. Whether it’s a birthday, anniversary, or retirement, the ideal guest experience is highly personal. Using the right tools, here’s how to improve guest experience in the competitive hospitality market. As consumer expectations shift towards this level of service, so do hotel accommodations. The hotel … Read More

Building BC Firemap Plus: Mapping Wildfires using Open Data

Neil JohnstonOSINT

Wildfires-Public-Safety-map

Mapping Wildfires – British Columbia 2017 I’ve run head first into the internet connectivity divide; my parents, located north of Williams Lake near Soda Creek have been put under Evacuation Order – they do not have internet.  I, surrounded by connectivity, have discovered an evacuation order for their area at 8:00PM – it had been posted online at 2:09PM.  My … Read More